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Developer Support

With free technical support around the clock,
you’ll always have access to assistance when you need it.
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24/7 Support

Contact us anytime

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Community Q&A

answers to common questions.

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Product docs

Browse technical overviews.

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Reporting abuse

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Tutorials

guidelines written by experts.

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API docs

Manage your resources.

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Business Support

Included with $500+ of monthly spend.

Perfect for businesses looking to scale with a bit of guidance, best practices, and technical support. Included when you spend $500+ per month on our platform.
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Premier Support

High-touch support experience for a monthly fee.

Paid support plan for businesses with large production applications who want a high-touch experience with guaranteed response times and live communication with our support team.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Absolutely. There are various types of web hosting services that work on different platforms. Each service type has different uses and it’s best to do research into which would benefit you the most. Across all of these listed services; there are always varying packages to help you decide what your use may be.

Shared Hosting: This is your basic web hosting. It is usually accompanied with a single domain and a few emails to allow for simplistic operations. This can be used for small blog, personal website or just an informational website. These are usually the most inexpensive and affordable for budget hosting.

Reseller Hosting: Super-charged shared hosting allows for multiple websites/domains each under their own account. This is typically used for those who require isolated environments or are sustaining multiple clients and their websites. Great for developers who don’t quite need a server themselves, but still require the ability to separate development.

VPS/KVM: This is the middle tier of web hosting. These servers allow for larger control over your environment. Different levels of resources can be dedicated to these services to support the wide-array of applications that may be needed. These are great for entry-level websites that are growing such as forums, blogs, etc.

Dedicated Servers: This is the top tier – if you need a dedicated server it’s usually due to resource-intensive applications or large traffic websites that require performance to handle accordingly. Dedicated servers can be customized extensively with different hardware such as Single CPU or Dual CPU. Large quantities of RAM such as 8gb, 12gb, 16gb, 24gb, 32gb. SSD drives in 256GB, 512GB or 1 TB format in either software or hardware RAID. These are just examples of what can be done with a dedicated server that allow it such ample resources. All of these can be adjusted to provide the right platform necessary for your needs to allow the most utmost in performance.

Host Monkey are provisioned immediately upon successful payment and automated fraud check completion.* The system may take up to 5 minutes to deploy your Host Monkey  send the welcome email. Dedicated servers are generally delivered in 12-24 hours.

* Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.

You will receive your login details via email

SSL Certificates are designed to encrypt incoming data to protect your site and server-client communications. Some of the data that is included in the protection is ID’s, passwords, credit card numbers, etc.

DV (Domain Validation): DV is designed for entry level server security certificates. These provide the lowest minimum level of validation provided by any of the main commercial certificate authorities. Simply providing control over the DNS of a domain is enough to validate or verify the ownership of a domain. In fact, if you can update whois records or DNS records, receive an email/send a reply, or publish a nonce by an automated issuing system, then you qualify for a DV cert.

OV (Organization Validation): The next step beyond DV is OV. An organization validation SSL certificate is issued when someone can meet the criteria for receiving a DV certificate AND who can prove the organization’s existence as a legal entity. The difference being the control of a domain plus the fact it’s associated with a legal company that’s recognized by the appropriate national governmental agency in a given country.

EV (Extended Validation): The most highly respected and difficult to achieve SSL certificates, EV certs require meeting the criteria for DV plus OV as well as also needing to prove the legal identity of the buyer, who has to run the gauntlet of manual human checks. The green bar of the browser is the gold standard for SSL certificates, where banks and other highly trusted organizations typically tread. Your site can enjoy the incredible trust found with the green bar – something that results in increased conversion rates, decreased bounce rates and overall trust increases. An EV SSL certificate is the gold standard for trust.

Yes, all our hosting packages excluding Dedicated Servers include a 30 day money back guarantee. Only new customers are eligible for our 30 day money back guarantee. If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 30 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.

 

There are a lot of ways to define web hosting that are very application specific. In simple terms web hosting is the act of providing space on a server connected to the internet for hosting websites.

Web hosting services provide you a dedicated corner of the internet for your website files and applications to reside. KnownHost takes web hosting services one step further with our fully managed platform. What this means for you is that KnownHost is a full partner in your web hosting experience and stands by you every step of the way.

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